Duane Ready?
Yesterday I phoned a presecription refill in to Duane Reade’s automated phone system. It took less than a minute to do that.
Today, I walked into my local Duane Reade and went to the pharmacy area. There was no line, and no employees were talking on the phone or otherwise ignoring customers. I gave my last name, got the bag with the correct prescription in it, swiped my credit card, signed the book, and walked out.
I must’ve been there less than two minutes, and left with exactly what I wanted, with and no hassle or headache. In six years living in New York and countless trips to Duane Reade, I’ve never had such a smooth experience.
I fear that all this will do is raise my expectations, leading to a frustrating experience next time I wait in line for one cashier behind twelve people.